Delete Account

Effective date: October 13, 2026. CityRide App LLC offers this page so you can delete an account without installing anything else. The apps are coming soon in Salt Lake City, Utah. This is the account-deletion URL for the apps on the Apple App Store and Google Play. Deletion means we close the account. It is not only a deactivation or a sign-out.

Delete in the app

When the app is installed and you are signed in:

1. Open the CityRide app.
2. Open the menu.
3. Choose Delete account.
4. Confirm. We then schedule the account for deletion. You do not need to email us if you finish these steps.

The control is in the menu so it can be found without contacting support. If you use Sign in with Apple in the future, the same deletion will also revoke that token. We do not offer Sign in with Apple today.

Delete by email

You can delete the account even if you cannot open the app. Email support@cityrideapp.com from the address you want us to reply to, with the subject "Delete my CityRide account." Include the phone number on the account. You may also call +1 (682) 298-4272 and ask for deletion, then confirm by email if we need to verify you.

We verify that the request comes from the account holder, usually by a one-time code to the phone number on the account or by confirming details of a recent trip. An authorized agent may ask for deletion if they provide written permission from you and we can verify you. We will not require you to buy anything or to complete a survey before we delete the account.

Timeline

We start deletion when the request is verified. We complete a verified request within 45 days. That is the period privacy laws such as the CCPA give us to respond. If a request is unusually complex, we may extend once, by another 45 days, and we will tell you before the first 45 days end. [TODO: shorter internal target, if CityRide commits to one]. We email you when active-system deletion is finished. Copies can remain in backups until those backups expire. [TODO: backup rotation period].

What we delete

From active CityRide systems we delete:

• The account and your ability to sign in.
• The phone number stored as the account login, and the email address if one was stored on the account.
• Your name and profile photo.
• Ride history tied to the account, except the retained records in the next section.
• Precise location and driver background-location traces that are not part of a retained safety, fraud, or legal file.
• Ratings stored on the account, except where a safety or fraud file must keep them.
• Marketing consent, if you had given any. We do not send marketing texts unless you separately agreed.

Stripe keeps payment records it is required to keep as the payment processor. A background-check vendor may keep records it is required to keep. Those organizations are not CityRide's active account database. The vendor is [TODO: background check vendor].

What we keep

We keep only what we still need, and only for as long as that need lasts:

• Payment, payout, and tax records, for as long as tax, accounting, and payment-network rules require. [TODO: confirm the retention period with counsel].
• Records of a safety incident, a fraud investigation, an insurance claim, or a legal dispute, until that matter is closed and any limitation period has run. [TODO: outer limit for safety and fraud files].
• Information we must keep to comply with a specific legal hold, subpoena, or similar duty.
• De-identified or aggregated information that does not identify you.
• Backup copies until [TODO: backup rotation period].

We do not sell retained information. We do not use retained ride history to keep operating the deleted account. Driver license images and background-check results are deleted on the same schedule as other account data unless a safety, fraud, or legal matter requires us to keep them. [TODO: period driver documents are kept after a driver stops driving, when no investigation is open].

After deletion

You will not be able to sign in, request a ride, or go online with that account. Creating a new account later does not restore the deleted ride history. Outstanding amounts that were already due remain due. Deletion does not by itself cancel a charge that Stripe has already submitted to a card network. To question a charge, email support@cityrideapp.com as described on the support page.

Questions about deletion or about what was retained can be sent to support@cityrideapp.com. The full description of collection and retention is in the privacy policy. Support hours are Monday to Friday, 9:00 AM to 5:00 PM Mountain Time (closed US federal holidays). For a safety emergency, call 911.